Occasionally when installing the App, permissions to access your microphone or camera do not get set correctly. If you experience any issues entering your code, or stepping through the interview, please follow these steps:
From the home screen, click on Settings.
Now scroll down the list of options until you find the Shine Interview settings.
Make sure that:
- The Microphone is enabled
- The Camera is enabled
- Background App Refresh is enabled
- In the Notifications area make sure that:
- Allow Notifications is enabled
- Show in Notifications Centre is enabled
- Sounds is enabled
- Badge App Icon is enabled
- Show on Lock Screen is enabled
Please also check your device volume levels are sufficiently set too.
Note: we strongly recommend you try out the practise question on the App a few times to make sure the lighting conditions and sound levels are working sufficiently for you to commence and complete your online interview.